How do I find out if my phone or tablet is compatible with Chart2020 Remote?

As long as you have either an Android or an iOS Phone you will be able to use Chart2020 Remote.

I have installed the app but can't connect to the server. What's wrong?

If you are trying to connect over WiFi please see the answers for Why can’t I connect to my PC over WiFi?. Or if you are trying to connect over Bluetooth please see the answers for “Why can’t I connect to my PC over Bluetooth?”.

Why can't I connect to my PC over WiFi?

Please follow the steps below:

  1. Make sure you have installed the Chart2020 Remote PC software on the computer you wish to control.
  2. Make sure you have completed the Chart2020 Remote PC software device setup wizard and selected the WiFi option. This will run when you first install the software. If you cancelled it you can run it again from the Tools menu.
  3. Make sure a Windows firewall exception exists for Chart2020 Remote. Windows will ask you if you wish to grant network to access to Chart2020 Remote when you first complete the device setup wizard. If you cancelled the Windows firewall dialog you will need to manually add firewall exception for Chart2020Remote.exe.
  4. Check to make sure your mobile device and PC are connected to the same network. If they are sharing the same wireless router or modem they are probably on the same network.
  5. Once you have checked all steps above open the Chart2020 Remote mobile app and search for WiFi servers. You can open the network search dialog by either pressing the Connect button or Servers > Search (magnifying glass icon). Select the WiFi option then press the Search button.
  6. If your server PC was successfully discovered it will appear in the server search results page. Select the server(s) you wish to save then press the Save button. If your server PC was not discovered, try rebooting your router/modem, PC and mobile device then try again.
  7. You can now either connect to your WiFi server by selecting it from the servers list or by pressing the Connect button on the main page of the app.
  8. If you were unable to find your server PC using the search option, you can manually add it in the mobile app under Servers > Add WiFi server. For this option you will need the IP address of your server PC. If you don’t know it, you can copy it from the Chart2020 Remote PC software WiFi remote control dialog. This is accessible in the right hand Setup panel under Hardware > WiFi (double click WiFi icon to open dialog). Your IP address is listed at the top of the Server tab.

Why can't I connect to my PC over Bluetooth?

If you are using an iOS device a Bluetooth connection is not possible. This is due to limitations imposed by Apple when connecting to external devices over Bluetooth.

For all other mobile platforms please follow the steps below:

  1. Make sure you have installed the Chart2020 Remote PC software on the computer you wish to control.
  2. Make sure you have completed the Chart2020 Remote PC software device setup wizard and selected the Bluetooth connection option. This will run when you first install the software. If you cancelled it you can run it again from the Tools menu.
  3. Make sure that your Bluetooth hardware is turned on. Some laptops have a wireless device switch that needs to be turned on to power up the Bluetooth hardware.
  4. Make sure that Bluetooth is enabled on your mobile device. The Chart2020 Remote app will check to make sure Bluetooth is enabled but it’s best to make sure you have it powered up first.
  5. Make sure that your computers Bluetooth is set to discoverable. This process varies between Bluetooth stacks (drivers). The option you are looking for will say something like “Let other Bluetooth devices discover the computer”. Make sure this option is enabled.
  6. Once you have checked all steps above open the Chart2020 Remote mobile app and search for Bluetooth servers. You can open the network search dialog by either pressing the Connect button or Servers > Search (magnifying glass icon). Select the Bluetooth option then press the Search button.
  7. If your server PC was successfully discovered it will appear in the server search results page. Select the server(s) you wish to save then press the Save button.
  8. You can now either connect to your Bluetooth server by selecting it from the servers list or by pressing the Connect button on the main page of the app.

Why do I sometimes see a connection lost or reconnecting message?

Make sure your mobile device is within wireless range of your server PC. For Bluetooth this is 10 meters and for WiFi usually around 30 meters. Large objects or people moving between your mobile device and PC can also cause the wireless conneciton to drop out temporarily. Heavy traffic or streaming on your network can also result in dropped network connections.

How can I add support for a new program?

For simple remote controls this is possible with the remote profile designer and keyboard commands. Instructions for custom remote controls are available in the Tutorials section. For more advanced custom remote controls you can also develop custom Chart2020 Remote plugins with the Chart2020 Remote SDK.

How can I customize the default Chart2020 Remote remote profiles?

In the Chart2020 Remote PC software locate the remote profile you would like to customize under the Configuration panel. You may need to expand your remote profiles folder first. Next right click on the remote profile you would like to modify then select Edit. You can then modify font sizes, colors, button and background images etc.

How do I enter my activation key into the program?

Please follow the guide on the Registration instructions page.

I have another problem that is not listed above.

First try searching in our user forum. Chances are another Chart2020 Remote user has encountered your problem already and a solution has been posted.
Next try searching the Chart2020 Remote website using the search box available at the top right of each page.
If you are still having trouble there may be an article in the Chart2020 Remote blog that will help. Use the search box on the right hand side above Categories.
Finally if none of the above options helped you are welcome to contact Chart2020 Remote support.

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